Lift, Inc. and our affiliated brands, including Premier Warehouse Solutions and Lift Automation, (“Lift,” “we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information through our compliance with this Privacy Policy.

This Privacy Policy describes how, when, and why we may collect, use, store, disclose, and otherwise process personal information when you:

  • visit or use our websites that link to this Privacy Policy, including liftincorporated.com, lift-automation.com, thinkpws.com, and any related mobile or desktop applications we may provide (collectively, the “Services”);
  • engage with us in connection with sales, marketing, support, recruiting, events, or other business activities;
  • interact with our advertising, content, or applications on third-party websites and services that link to this Privacy Policy; or
  • otherwise communicate with us online, by phone, by email, by text message, or through other channels.

This Privacy Policy does not apply to:

  • information collected by third parties through websites, applications, content, or services that are not controlled by us, even if linked from our Services;
  • personal information processed solely in a business-to-business context where an applicable law exempts that information; or
  • employment-related information where a separate notice or policy applies.

Certain privacy rights described in this Privacy Policy apply only to residents of specific U.S. states, as required by applicable law.
If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at privacy@liftincorporated.com.

Summary of Key Points

This summary highlights key aspects of this Privacy Policy. It does not replace the full policy.

  • We collect personal information that you provide directly to us, information collected automatically through your use of our Services, and information we may receive from service providers, partners, and other third parties.
  • We use personal information to provide and improve our Services, communicate with you, support sales and customer relationships, send marketing communications, perform analytics, maintain security, and comply with legal obligations.
  • We may disclose personal information to service providers, contractors, affiliates, advisors, business partners, advertising and analytics providers, and others as permitted by law.
  • Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain uses or disclosures.
  • We use cookies and similar technologies, and we provide tools to manage certain privacy and cookie preferences.
  • We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

1. What Information We Collect

We may collect several categories of personal information, including:

  • identifiers, such as your name, postal address, email address, telephone number, online identifiers, IP address, and account name;
  • commercial information, such as records of products or services purchased, obtained, or considered;
  • financial information, including information needed to process transactions or support credit-related requests;
  • professional or employment-related information, such as employer, job title, business contact details, and recruiting information;
  • internet or other electronic network activity information, such as browsing activity, search history, page interactions, referral URLs, device information, and information about your interactions with our Services or advertisements;
  • geolocation information derived from your IP address or device information;
  • audio, electronic, or visual information where relevant to communications, support, events, or security;
  • sensitive personal information where necessary for a disclosed purpose and as permitted by law, such as information used in connection with credit applications, recruiting, payroll, benefits, identity verification, or similar lawful business needs.

Information You Provide Directly

We collect personal information you voluntarily provide to us, including when you:

  • fill out forms on our website;
  • request information, service, support, or a quote;
  • sign up for newsletters or other communications;
  • contact us by phone, email, mail, webform, or text;
  • participate in surveys, events, promotions, or webinars;
  • submit a job application;
  • make a purchase or transact with us; or
  • otherwise communicate with us.

Depending on the context, this may include:

  • first and last name;
  • company name;
  • phone number;
  • email address;
  • mailing address;
  • job title;
  • communication preferences;
  • transaction or purchase information;
  • recruiting, employment, or application information; and
  • information necessary to evaluate credit or financing-related requests.

You are responsible for ensuring that the personal information you provide is accurate and current.

Text Messaging & SMS Updates

We may collect mobile phone numbers from employees, customers, and other contacts to send informational, operational, and, where permitted, marketing-related text messages.

For customers and other non-employees, by providing your phone number and opting in through one of our approved methods, you agree to receive text messages from us relating to our products, services, support, events, and related business communications. You may opt out at any time by replying STOP. Message and data rates may apply.

For employees, if you provide a personal mobile phone number, you may receive operational or employment-related text messages and may opt out of non-essential text communications where applicable. Certain messages sent to company-issued devices or relating to safety, scheduling, emergency notifications, operations, or similar essential business matters may not be subject to opt-out.

We may maintain records of your opt-in status, opt-out requests, message delivery, and related communications for compliance and operational purposes.

Information Collected Automatically

When you visit or use our Services, we and our vendors may automatically collect certain information, including:

  • IP address;
  • browser type and version;
  • device type and identifiers;
  • operating system;
  • language preferences;
  • pages viewed;
  • dates and times of access;
  • referring and exit pages;
  • clickstream and interaction data;
  • approximate location based on IP;
  • diagnostic, performance, and log information.

We collect this information to help operate, secure, analyze, personalize, and improve our Services.

Cookies & Similar Technologies

We and our partners may use cookies, pixels, tags, web beacons, SDKs, session replay tools, analytics technologies, and similar tracking technologies to:

  • remember preferences;
  • measure traffic and engagement;
  • improve site performance and usability;
  • support advertising, retargeting, and conversion measurement;
  • help detect fraud, abuse, and security incidents.

These technologies may be set by us or by third parties such as analytics, advertising, hosting, CRM, or other service providers.

For more information about our use of cookies and similar technologies, and to manage your preferences where available, please review our Cookie Policy / Opt-Out Preferences page.

2. Why We Collect & Use Personal Information

We may collect, use, and process personal information for the following purposes:

  • to respond to inquiries and communicate with you;
  • to provide products, services, support, and account-related functions;
  • to manage customer, vendor, partner, and other business relationships;
  • to send newsletters, updates, marketing communications, and event-related communications where permitted by law;
  • to analyze usage of our Services and improve performance, design, content, and functionality;
  • to personalize content, offerings, and advertising;
  • to maintain, secure, troubleshoot, and protect our Services, systems, and users;
  • to process transactions, orders, payments, and related administrative functions;
  • to evaluate financing or credit-related requests where applicable;
  • to recruit, hire, onboard, and manage workforce-related activities where applicable;
  • to comply with legal, regulatory, contractual, and recordkeeping obligations; and
  • for any other purpose disclosed at the time of collection or with your consent.

We will not use personal information for materially different, unrelated, or incompatible purposes without providing notice as required by law.

3. Sources of Personal Information

We may collect personal information from the following sources:

  • directly from you;
  • automatically from your browser, device, and interactions with our Services;
  • from our affiliates and subsidiaries;
  • from service providers and contractors acting on our behalf;
  • from advertising, analytics, lead generation, CRM, or marketing partners;
  • from publicly available sources;
  • from customers, vendors, employers, references, recruiting sources, or other third parties where relevant to a business relationship or job application.

4. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients:

  • affiliates and related entities;
  • service providers, processors, and contractors that help us operate our business and Services;
  • CRM, marketing automation, communications, and customer support providers;
  • website hosting, infrastructure, IT, and security providers;
  • analytics, session replay, and performance monitoring providers;
  • advertising, retargeting, and conversion tracking partners;
  • payment processors, financing, accounting, legal, and professional advisors;
  • recruiting, HR, payroll, and benefits providers where applicable;
  • business partners, integration partners, or vendors where relevant to requested products or services;
  • law enforcement, regulators, courts, or other parties where required by law or necessary to protect rights, safety, and property;
  • a buyer, investor, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction.

We may also disclose personal information at your direction or with your consent.

5. Sale, Sharing, Targeted Advertising, & Profiling

We do not sell personal information for money in the ordinary course of our business.

However, some of our use of cookies, pixels, analytics tools, advertising technologies, and similar third-party services may be considered a “sale,” “sharing,” or “targeted advertising” under certain state privacy laws. We may also use third-party tools that support advertising measurement, remarketing, lead attribution, audience building, or similar marketing functions.

Where required by applicable law, you may opt out of:

  • the sale of personal data;
  • the sharing of personal data for cross-context behavioral advertising;
  • targeted advertising; and
  • profiling in furtherance of decisions that produce legal or similarly significant effects, where applicable.

To exercise these rights, please use our Opt-Out Preferences tools or contact us using the information in this Privacy Policy.

6. How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide products and services;
  • maintain customer and business records;
  • comply with legal, tax, accounting, financing, regulatory, and reporting obligations;
  • resolve disputes;
  • enforce our agreements; and
  • support security, fraud prevention, and operational continuity.

Retention periods vary depending on the nature of the information and the context in which it was collected. In many cases, personal information may be retained for up to 7 years, unless a longer period is required or permitted by law or a shorter period is appropriate based on the nature of the data and the purpose for which it was collected.

7. How We Protect Personal Information

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

Despite these efforts, no internet transmission or electronic storage system can be guaranteed to be completely secure. You provide personal information at your own risk.

8. Do Not Track & Preference Signals

Some browsers offer “Do Not Track” settings. At this time, our Services do not respond to browser-based Do Not Track signals.

Where required by applicable law, we will process opt-out requests submitted through methods we make available, including our cookie or opt-out preference tools and other legally recognized request mechanisms that we support.

9. Third-Party Websites & Services

Our Services may contain links to third-party websites, platforms, plug-ins, and services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy notices before providing personal information to them.

10. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information directly from children under 13 years of age or under any higher age threshold required by applicable law without appropriate consent. If you believe a child has provided personal information to us in violation of applicable law, please contact us so we can take appropriate action.

11. Your U.S. Privacy Rights

Depending on your state of residence and subject to applicable exceptions and verification requirements, you may have the right to:

  • know whether we process your personal information;
  • access the personal information we maintain about you;
  • correct inaccuracies in your personal information;
  • delete personal information provided by or obtained about you;
  • obtain a portable copy of certain personal information;
  • opt out of the sale of personal information;
  • opt out of the sharing of personal information for cross-context behavioral advertising;
  • opt out of targeted advertising;
  • opt out of certain profiling activities;
  • limit certain uses or disclosures of sensitive personal information where required by law;
  • appeal a denial of your privacy rights request where applicable.

We will not discriminate against you for exercising privacy rights granted by law, except as permitted by applicable law.

California Rights

If you are a California resident, you may have the right to request that we:

  • disclose the categories of personal information we collected about you;
  • disclose the categories of sources from which personal information was collected;
  • disclose the business or commercial purposes for collecting, selling, or sharing personal information;
  • disclose the categories of third parties to whom personal information was disclosed;
  • disclose the specific pieces of personal information we collected about you;
  • delete personal information we collected from you, subject to exceptions;
  • correct inaccurate personal information;
  • limit the use and disclosure of sensitive personal information, where applicable; and
  • honor your right to opt out of the sale or sharing of personal information.

We may retain personal information as permitted by law, including to complete transactions, detect security incidents, comply with legal obligations, and maintain internal records reasonably aligned with consumer expectations.

Delaware, Maryland, New Jersey, & Other State Rights

Residents of certain states, including Delaware, Maryland, and New Jersey, may have additional rights under applicable law, including:

  • the right to obtain personal data in a portable and, where technically feasible, readily usable format;
  • the right to opt out of targeted advertising;
  • the right to opt out of the sale of personal data;
  • the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects; and
  • in certain jurisdictions, the right to opt out of or restrict certain processing of sensitive personal data.

State-specific rights are subject to applicable legal definitions, exceptions, and limitations.

12. How to Exercise Your Rights

To submit a privacy rights request, you may:

  • email us at privacy@liftincorporated.com;
  • use our available Opt-Out Preferences tools where applicable; or
  • contact us using the information below.

We may need to verify your identity before fulfilling certain requests. We may also use an authorized agent process where required by law.

If we deny your request, you may have the right to appeal depending on your state of residence. To appeal, contact us at privacy@liftincorporated.com and include “Privacy Rights Appeal” in the subject line.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in our discretion. When we do, we will revise the “Last Updated” date at the top of this page. Changes will become effective when posted unless otherwise required by law.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

Lift, Inc.
3745 Hempland Road
Mountville, PA 17554
United States
Email: privacy@liftincorporated.com

Phone: (717) 662-1800
Toll-Free: (877) 659-8907